Maternity Services

Access maternity resources with our patient portal - PKB

Our patient portal, Patients Know Best (PKB), gives parents‑to‑be online access to trusted information, guidance and support for pregnancy, birth and the days that follow.

You can find out more about how PKB is used to share some of your hospital information with you including some appointment information, discharge letters and radiology reports from most X‑rays and scans at  https://www.mse.nhs.uk/patients-know-best-pkb. 

Using maternity features in PKB

Once you have registered with our maternity services using the self-referral form and PKB, click ‘Share’ from this web page: https://go.pkb.io/JKp1X. Tick the information to share your PKB record with our maternity team and select ‘Save’, then login to PKB using either the same link, the PKB web portal (https://my.patientsknowbest.com) or the NHS app.

Once you have shared your record with our maternity services, you will have access to the following in PKB:

• A maternity resource library - Select ‘Treatments’ from the PKB homepage, then ‘Library’ to browse useful maternity information, guidance, and support services.
• Instant messaging a midwife - In the top right-hand corner of ‘Events & Messages’, click ‘Send message’ and complete the form to get in touch with a fully trained midwife at Mid and South Essex NHS Foundation Trust for non-urgent queries between 7am and 8pm, seven days a week, excluding bank holidays. This button is also available on the PKB homepage.
• Personalised care and support plan – Go to ‘Treatments’, then ‘Plans’. Click on the plan name to open it and then click the pencil icon to edit and create your own digital personalised care and support plan, recording your preferences for pregnancy, labour and birth, and noting any health or support needs. This digital record helps you share what matters most with your care and support teams.

PKB sends email notifications when a record changes or if something new has been added to your record. Each message has a link to log into the page in PKB to see the relevant information securely. 

Help using PKB

PKB is free, secure, and easy to use from any smartphone, tablet, or computer. See help and guidance at https://www.mse.nhs.uk/patients-know-best-pkb.

The PKB user manual provides helpful user guidance for the web portal and NHS App at 
https://wiki.patientsknowbest.com/space/MAN/3612377152/Patient.  

The Mid and South Essex Maternity and Neonatal Voices Partnership (MNVP) is a team of women, birthing people and their families, commissioners and providers (midwives and doctors) working together to review and contribute to the development of local maternity care. The MNVP welcomes your feedback on your maternity service experience; it is used to make direct improvements to the local services offered.  

If you would like to give feedback via the MNVP about your maternity care, you can email MSESSEXMNVP@gmail.com.