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Website privacy policy

Security

We take your confidentiality and privacy rights very seriously and we are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This is in line with the General Data Protection Regulation (GDPR) 2018.

How we store your information

All personal data is processed by our staff in the UK, however, for the purposes of IT hosting and maintenance, this information may be located on servers within the EU.

We have a data protection regime in place to oversee the effective and secure processing of any personal, sensitive or confidential data. This fully complies with the confidentiality NHS code of practice.

We also operate within the Records Management Code of Practice for Health and Social Care Act 2016.

Links to other websites

You will find links throughout our website that will direct you to other sites for further information and resources. We have no control over the information or settings you agree to once you leave our site.

How we use your personal information

Any information that you provide through our website – using forms or email – will only be used to deliver the best possible care to you. To help us to do this, we may share your details with healthcare colleagues within the Trust, the NHS and its partners, police and judicial services, and local authorities.

Personal data is also shared to help the NHS and associated care providers improve services but you do have the right to opt-out of your data being used in this way. Find out more at www.nhs.uk/your-nhs-data-matters.

In some cases we are legally obliged to share care records, this may occur if

  • there’s a concern where you’re putting yourself or others at risk or serious harm, including children
  • we’ve been instructed by a court or you’re subject to investigation
  • you need to be notified for public health reasons.

To find out the records we hold on you, visit our access to records page. https://www.mse.nhs.uk/access-to-health-records

Cookies

Cookies are files saved on your electronic device when you visit a website. They store information about how you use the site you’re visiting, for example, the pages that you are viewing.

Learn how we use and manage cookies.

Third parties

Cookies may result in third parties accessing your data. Our website provider, VerseOne, manages and processes forms on our website. It’s also connected with our social media channels through the content management system, Orlo, which monitors click-through data. We also use Google Analytics to monitor our website usage.

For further information, visit their privacy policies below:

Social media

We use social media as a way to communicate with our patients and staff. We will never use personal information or media across these channels unless prior permissions have been given. We may use your contact information or usernames to respond to messages or comments you send to us. If you post publicly on social media, we may share or retweet your post with our followers.

You can unsubscribe or unfollow us at any time.

Please view our full social media house rules.

Contact us

If you would like further clarification about our website privacy policy or how we manage your personal information, contact our Data Protection Officer by calling switchboard.

Your personal records – to find out the records we hold on you, visit access to records.

Complaints – if you have a concern or complaint that you wish to raise, visit the complaints team.

Feedback – if you would like to give us feedback about your experience on this site or any other experience, visit our patient experience page.

Freedom of Information (FOI) – if you would like to send us an official FOI request, you have the right to do so by visiting our FIO need to ask a question through our freedom of information page.